When it comes to shopping and accessorizing, sometimes we like what we see and sometimes we want to place customized orders that more uniquely suit YOU. Maybe you have a particular curl pattern in between one of our selections, or maybe you want to more perfectly match your haircolor, regardless of your reason we can help! Our customer service team can help you find the custom hair extensions of your dreams. Please note that custom orders will be custom quoted for you, with some additional costs that your Perfect Locks Representative will cover with you.
Note: Before Placing a Custom Hair Extensions Order
It’s important before placing your order that you take the time to really think about the kind of hair solution you are looking for, how you like to to wear it and even the commitment you want to make. Scroll to the bottom for some helpful tips regarding making the right choice.
Method #1: Drop Us An Email!
One of our methods of requesting a custom order is to simply email us at support@perfectlocks.com and request photos of the items available to help you make the perfect choice.
Example: If you are requesting for fuller ends, you can request photos of 3 fullest bundles that we offer so you can hand pick the best option for you.
Method #1: Pick It, Drop Us a Note and Order!
Did you know that you can drop custom requests in the note section at checkout? Once you’ve found the right hair extension, length, texture or color you can input a custom request to tweak your order a little further.
- Example: If your curls are a little bit tighter than our virgin curly bundles, you can add a note that states, “Please choose the tightest curl pattern available.”
- Another Example: “I’d like to change the color to a #3 with #27 as highlights”
Method #3: A Visit to Our Showroom!
Not sure what you need? Want to really explore, see, and feel before you place your order? Our Walnut Creek, California showroom is fully staffed with knowledgeable team members who are trained to provide you with the best quality hair experience possible.
Perfect Locks Hair Salon:
Moreover, we have an on location full service hair salon to directly oversee every step of your installation experience! They’ll custom cut, blend and give you a truly exceptional hairstyle with your new extensions.
Virtual Hair Matching and Custom Ordering
If you need more assistance with matching your hair extensions order with your own natural hair color texture, visit our Virtual Hair Matching Service and fill out the form with current selfies and our experienced staff will reply back within 24 hours.
Ready to request a custom order and don’t need any help? Visit our Custom Order Request page and a team member will reply with a custom quote and complete your order within 24 hours.
Custom Order FAQ
Q: Do you customize my orders in-house?
A: All custom orders are created in-house and/or in our factory by our team of professional stylists who will work with you to achieve your desired look.
Q: Do you require a deposit?
A: All of our custom orders are required to be pre-paid in advance before being submitted to production.
Q: How long do custom orders take?
A: Depending on the degree of customization, custom orders can take anywhere from 3 weeks to 10 weeks to be assembled at our factories from direct temple sourced hair in India to the Perfect Locks facility.
Q: What happens if I want to return a custom order?
A: If you choose to return, exchange or cancel the final product for any reason, a 35% restocking fee will be charged and shipment costs will not be refunded.
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